Amazing Culture with Kaffee Hopkins of Sterling Hospitality

How can you get your guests feeling welcome? Make the staff feel welcome first. According to our guest, Kaffee Hopkins, it all starts from the inside-out. And she’s got the experience to know.

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culture, restaurant, casual dining, Marlow's Tavern, Kaffy Hopkins
The culture of a restaurant brand plays out back of house and front of house.

Transcriptions by Go Transcript.

Author: Adam Pierno

Adam Pierno has a one-of-a-kind perspective on restaurant and CPGs. He investigates the connections between strategy, media, digital and business goals employing social media listening, analysis and traditional consumer research to find meaningful insights for brands thinking about their futures.